Salman AlNassar believes loss adjusting is a relatively lesser-known profession and thus has immense potential within the region. According to the Oxford English Dictionary, a loss adjuster is “an insurance agent who assesses the amount of compensation that should be paid after a person has claimed on their insurance policy.”...
Shahid Safdar reflects on the positive developments for the insurance industry that have been borne out of the pandemic crisis. When we entered this new decade at the start of 2020, regional assessments reflected a positive outlook for the insurance industry, with increased growth potential expected, despite the low interest...
As the world struggles with COVID-19, leveraging telehealth and telemedicine to combat diseases can be crucial and opportune. The coronavirus COVID-19 pandemic is the defining global health crisis of our time, and governments must reimagine their healthcare systems and health care delivery. Hospitals and clinics are combatting the raging COVID-19...
Dr. Farah Ahmed discusses the optimisation of telehealth in a regional context. If Telehealth is the lasting change from the COVID-19 pandemic1, what impact will it have on health economics in this region? Will Telehealth be embraced as the future of healthcare and the true potential of this platform emerge?...
Aftab Hasan explains the changes made to the recently issued Circular (17) of 2020 and the ensuing impact to the health insurance business. Capitation is a relationship based on a provider who provides services and is reimbursed per-member per month for the entire network population. So, this was a model...
Catherine Darroue offers some advice on how UAE organisations can ensure ‘well-being at work’ during COVID-19. With most employees across the public and private sector in the UAE now working from home, we are having to redefine the concept of ‘well-being at work’. If trying to maintain (and in many...
The Isurance Business Group emphasised on the need for customer-oriented best practices while focusing on digitalisation to ensure sustainable growth. The Insurance Business Group recently held a webinar on the topic ‘The Impact of COVID-19 and Initiatives by the Insurance Industry’ focusing on measures to build a more sustainable, technology-driven industry...
Can CRM systems prove to be the vaccine for business at the time of COVID-19? As the COVID-19 juggernaut rolls on mercilessly, it is clear that the scale of the tragedy unfolding before our eyes is colossal. The International Monetary Fund (IMF) has predicted that the ‘Great Lockdown’ recession will...
Bassem Chilmeran shares his thoughts on the implementation of a CRM system and capabilities required in the future. From an executive management perspective, creating and strengthening relationships with customers and clients is central to any organisation’s growth strategy. Hence we deployed a customer relationship management (CRM) system years ago, with...
Georges Chidiac explains how diagnosis related groups (DRG) can be the future of medical billing. In countries that operate private healthcare systems, how healthcare providers bill insurance companies and the magnitude of charges have been a consistently evolving process. Traditionally, healthcare providers in our region have operated within a fee-for-service...
