October 19, 2019

Face to Face

Face to Face
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The Goal: ‘Best in Class’

What does it take to build an enterprise that is best in class for shareholders, customers and employees? Chris Dooley and David Harris recount RSA’s quest for excellence in service, keeping the customer at the heart of it all. For a company that has been in the business of insurance...

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The ‘story tellers’ in insurance

Ian Henderson, global head of Risk Engineering at Marsh, tells Premium why risk engineering is like a ‘microscope’ that provides better sight of a client’s risk profile. Ian Henderson came to the region 17 years ago for a three-year project and never looked back. He explains the role of risk...

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The Power of Choice

Dennis Mahoney, CEO of RFIB, can’t stress enough about the need for freedom of choice in a clustered market. A meeting with Dennis Mahoney, new CEO of RFIB is quite insightful. Because he gives you a tonne of information in capsule form. Simplified and to the point, painted vividly with...

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Protection is paramount

Newly turned CEO of Zurich International Life Walter Jopp explains the company strategy and ways to grow market positions to Sandhya Divakaran. The Life business of Zurich International has been in this market since 1989. With branches in Bahrain, UAE and Qatar, the company is now focused on growing its...

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Awareness: Starting small

Premium chanced upon the opportunity to speak to Joseph Bejjani, general manager, AIG MEA Ltd – Kuwait. The Kuwait insurance market has not been in the same pace as that of its GCC counterparts. The penetration rates speak for themselves. In an attempt to understand the market better, Premium was...

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In the spirit of partnership…

Premium spoke to Jihad Flayhan, general manager, NEXtCARE Lebanon to understand the healthcare market in Lebanon. Changes in the insurance landscape have caused third party administrators (TPA) to evolve from their role of merely managing claims. Most TPAs now assume the role of a consultant, that provides assistance, generates enormous...

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Plethora of opportunities

Nawaf Hasan, newly appointed MENA practice director of Arthur J. Gallagher speaks to Premium about how he plans to grow the company under his leadership. There has never been a better time to talk about the regional insurance industry. MENA practice director Nawaf Hasan talks about various points that are...

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A new adventure for Alice

Focusing on pricing and building a sustainable book of business is the need of the hour for reinsurers, according to Alice Vaidyan, chairman and MD of GIC Re. Being chosen to lead the only reinsurer in the Indian market and one of the biggest players in the Afro-Asian market and...

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Witnessing dynamic growth

Bearing witness to the UAE market for 18 years, Dr. Abdul Zahra Abdullah Ali, CEO of National General Insurance (NGI) relates to Premium how the industry has grown in premiums and in stature in the region. What was the state of the market when you moved to the UAE? What...

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Education, awareness top priority

Fareed Lutfi is no stranger to the industry, having worked in insurance, reinsurance and Takaful as well as serving as Secretary General of the Emirates Insurance Association, and the Gulf Insurance Federation. He speaks to Premium about the UAE and the growth of the insurance industry. What got you interested...

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